Privacy Policy (GDPR / LOPDGDD)

1. Data controller

2. Purpose of processing

Personal data collected through web forms, email or equivalent means is processed for the following purposes:

• Handling enquiries, quotes or contact requests.
• Managing commercial relationships and sending professional communications.
• Lead management and storage in Zoho CRM.
• Complying with legal or contractual obligations.
• Where applicable, sending information about services related to online reputation management, data protection, reputational cybersecurity and Remove Group's technological solutions.

3. Legal basis for processing

• Data subject's consent (Art. 6(1)(a) GDPR).
• Performance of a contractual or pre-contractual relationship (Art. 6(1)(b) GDPR).
• Legitimate interest of the company in maintaining the professional relationship and securing its services (Art. 6(1)(f) GDPR).

4. Data retention

Data will be retained for as long as necessary for the purpose for which it was collected or while a contractual relationship or valid consent exists, and thereafter for the legally established periods.

5. Recipients

Data will not be transferred to third parties unless legally required or necessary for the provision of services.

Please note that data management is carried out through Zoho CRM (Zoho Corporation B.V.), acting as data processor, with servers located in the EU and appropriate contractual protection clauses in place.

6. Data subject rights

Data subjects may exercise their rights of access, rectification, erasure, restriction, objection and portability by writing to:

Email: legal@removegroup.com

Please indicate "Data Protection – Remove Group" and attach a copy of your identity document.

Data subjects also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if they consider that any of their rights have been infringed.

7. Information security

Remove Group applies appropriate technical and organisational measures to ensure the confidentiality, integrity and availability of the personal data processed, including encryption, access controls and audit protocols.

8. Confidentiality

All cases are handled with full confidentiality. We do not share your personal data with third parties without your express consent, except where necessary for the provision of our services or as required by law.

Back to home